Policy and FAQ

How do I pickup at Lightbox Expo?

• Just head right to booth 807 and show us your confirmation email- we will pack up and hand you your items on the spot!
• Please note- if you chose LBX pickup but are unable to attend LBX for any reason, I am happy to refund your purchase. You are still welcome to order the same items straight to your door, but regular shipping costs will apply!

What is the return policy?

• If any items are damaged during shipment, please send pictures and detailed info regarding your defective order via the contact page with your order number. I will replace your order at no additional cost!
• Other than defective or damaged items, all orders are non-refundable. If there are any other problems, please feel free to reach out and maybe we can work something out!

What if I entered the wrong address?

• If your item has not been shipped out yet: you must contact me through the contact page or at solarsoph.art@gmail.com with your order number and corrected address!
• If your order has already been shipped out: you will have to repay for shipping costs and 50% of your original order for us to send the order to your corrected address. (If the items from the incorrect address do get successfully returned to us- I will refund you the 50% you have paid after return fees.) Please double check your addresses to avoid the hassle on both ends!

My order has been in transit for a while, what now?

• If it has been more than 2 weeks (2 months for non-US customers) since your product has been stuck in transit, please visit your local postal office to inquire if there is any mail for you. They may have it!
  If they do not, chances are that USPS has lost the item. In this case, please file for a lost order claim with USPS and email me at solarsoph.art@gmail.com, or through the contact form with your tracking and order number. If USPS refunds the shipping cost to you, please forward it to me and I will resend your entire order. You do not have to pay any additional cost.

How long does it take to receive my order?

• All orders ship from Burbank, California, USA.
• Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 to 8 weeks.

How are items packaged?

• Prints are packaged in a rigid cardboard flat mailer.
• Large prints are packaged in a protective cardboard mail tube.
• Stickers are packaged in a small flat mailer.
• Books are packaged in a rigid cardboard flat mailer.

Are orders tracked?

• All orders are tracked under USPS! When your items are shipped, you should receive a tracking number in your email inbox.

Is there a way to get cheaper shipping?

• Shipping costs outside of the US are expensive, but unfortunately there is no direct way to get cheaper shipping at the moment. The prices that you see listed are the lowest prices USPS has to offer. I apologize for the inconvenience.

Can you mark my order as a "gift" instead of "merchandise"?

• Sorry, but this is illegal :( Non-US orders MUST have accurate customs information, and all customers must pay for their own customs taxes/ VAT/ etc in their own country accordingly (if their country's customs laws requires it)!